Shipping policy

SweetCulture Coffee Company Shipping Policy

Thank you for choosing SweetCulture Coffee Company! We strive to provide you with high-quality coffee and a seamless shopping experience. Below you’ll find details about our shipping practices.

Order Processing Time (COFFEE ONLY)

All orders are processed within 24 hours after payment is received. Orders placed after business hours or on weekends/holidays will be processed the next business day.

Domestic Shipping

We currently offer shipping within the United States.

Note: If you offer free shipping on orders over a certain amount, add:

Free standard shipping is available on all orders over $100. (COFFEE ONLY)

Shipping Restrictions

At this time, we only ship within the United States. Please ensure your shipping address is correct before completing your order.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Shipping Issues

If your order is lost or damaged in transit, please contact us at your support email/phone with your order number and a description of the issue. We will work with you and the shipping carrier to resolve the problem as quickly as possible.

Returns and Refunds

For information about returns and refunds, please see our Return Policy page.