Refund policy

SweetCulture Coffee Company Refund & Return Policy

The current policy only Applies to SC Coffee Beans.

• Non-Returnable: Due to the perishable nature of coffee and to ensure the highest quality, all coffee beans and grounds are considered final sale and cannot be returned or refunded after shipping.

• Satisfaction Guarantee: If you are not completely satisfied with your coffee, please contact us within 7 days of receipt for a replacement or credit. No proof of purchase is required for this guarantee.

• Damaged or Incorrect Orders: If your order arrives damaged or is incorrect, please notify us within 48 hours of delivery. We will ship a replacement or issue a refund at no additional cost.

Cold Brew Stations & Equipment

• Monthly Rentals: For cold brew stations rented to apartment offices or businesses, a full refund or credit will be issued if the equipment is returned within 7 days of the rental period, provided it is in original condition and undamaged.

• Equipment Issues: If the cold brew station is defective or malfunctions during the rental period, please contact us immediately for troubleshooting support or equipment replacement.

Merchandise (Mugs, Apparel, etc.)

• Returns Accepted: Merchandise can be returned within 30 days of purchase if unused and in original condition. Return shipping is the responsibility of the customer.

• Refunds: Once the returned merchandise is received and inspected, a refund will be processed within 5–7 business days.

Subscriptions

• Cancellation: Subscriptions can be canceled at any time. Any prepaid portion of a subscription will be refunded on a pro-rated basis if canceled before the next billing cycle.

General Terms

• Contact Us: For any questions or concerns regarding refunds or returns, please email support@sweetculturecoffee.com.

• Policy Changes: SweetCulture Coffee Company reserves the right to update this policy at any time. Customers will be notified of significant changes.